It is rare these days to find a business – in any field – that really CARES about its’ customers. In the majority of cases, it’s all about the money – and precious little else.
This is where Stamford Uniform and Linen is different: as a linen service Greenwich business we actually do care.
No, we’re not Aramark or Cintras – those great, impersonal companies that – according to our customers – seem to have a different delivery driver every week. Or if you want to phone them with a complaint or any sort of enquiry either put you on hold for the rest of the morning with a message telling you that you are 17th in the queue, or even worse make you talk to a computer that doesn’t understand what you want, but says “I’m sorry. I didn’t understand that. You can say things like……”
I’ll say what I WANT to say, thank you very much!
A Refreshing Thought
Here’s a refreshing, if unusual, thought. If you want to talk about your linen service Greenwich to someone at Stamford Uniform and Linen, our directors are on the premises every day (as opposed to far away in another state) and they actually enjoy talking to customers and ensuring that our service meets your needs. And if for some reason, you have a problem with it they will personally attend to it and provide a solution.
How’s that for different?
Small Enough To Care – Big Enough To Cope
So, sure, we’re small enough to care about our customers on an individual basis, but we’re also big enough to take care of all your linen service Greenwich needs. What’s more, we’re only just down the road from where you are.
We also have a selfish reason for caring about our customers. It is simply that your success is our success. If your business does not succeed, neither does ours. If your restaurant starts to lose customers because your front of house people are wearing dirty or soiled uniforms you might go out of business. Where does that leave us? WE get less business too.
If you stop to think about it for a moment, it makes complete and utter sense. When you succeed so do we. If you don’t, we don’t.
Not Just About The Money: We are a Local Greenwich Business
However, it’s not just about the money. As a small business we know what it’s like to have to work hard to win your customers trust, and once you have done, keep it. So we love to see other small businesses succeeding because it’s what makes all of us successful.
Sure, the Aramark’s of this world may not really care if they lose customers here and there, because they have no personal relationship with their customers. The only contact you have with them is with an employee who really has no interest in your success – only in how much is in his wage packet.
That’s why we’re different. You get outstanding service from people who care, and where you can talk to a director of the company if you have any sort of problem with your linen service Greenwich.
That’s what WE call service.